Welcome

Welcome to Richmond Surgery's website.   Our website is for you.  We have endeavoured to keep it as simple and easy to navigate as possible so you can find all the information you need with ease.  

We routinely update and make changes to our website, systems and services to meet our patients' needs and to provide you with up to date care.  We welcome your feedback and suggestions and will endeavour to meet your suggestions.

THANK YOU FOR SUPPORTING US:

  • To all the patients for the delicious ongoing cakes and biscuits. For the donations of  safety masks, hand sanitiser gels and toilet rolls.
  • To the landlord and landlady of The Dog and Partridge in Yateley for keeping us supplied with boxes of crisps!
  • To the students at Courtmoor School, Alton College and Robert Mays in Odiham for manufacturing and supplying us with Safety Visors and to BAA for their donation. And to Dave Richardson and his Go Fund Me Page, raising funds so that he can produce Safety Visors to the medical industry, including Richmond Surgery.
  • To owner James at construction company Exterior Home Improvements for donating all materials and for undertaking works to the front of our premises to level off the ground immediately by our clinical room windows so that we can increase services to patients in a safe manner.
  • To the members of Old Basing Archery Club for lending us a marquee so that we can again safely look to increase services to patients.  Watch this space!
  • And, for all the continuous thank you emails and ongoing praise.

We are hugely appreciative of all your support and help in these very difficult times.
Donna Brennan, Managing Partner and all the staff at the Surgery
Dr King, Dr Sinclair, Dr Hatley, Dr Gossage & Dr Lingham

~~~~ENTRY TO THE SURGERY IS FOR AUTHORISED APPOINTMENTS ONLY~~~~

RICHMOND SURGERY New Systems of Working - Updated 22 May 2020

If you have had any contact with the surgery recently you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible.

For Medical Advice/Appointments:

Although COVID has not gone away, we now need to try to return to our previous levels of service. To do this we will continue to carry out all assessments remotely, not face to face except where absolutely necessary.

  • Please use eConsult for simple, straightforward medical queries only. Scroll down for the purple eConsult link
  • Book ahead telephone appointments are now available with your doctor for non-urgent enquiries.
  • Our nursing team are doing baby checks, immunisations, smear tests, INR testing, some injections and blood tests.
  • The Joint and Muscular Pain Clinic are offering telephone and video consultations.
  • If in doubt, please speak to a receptionist to work out the best way of addressing your need.
  • If you do have a face to face appointment, please ring the bell at your appointment time only and wait for us to collect you. We may have another patient present and/or will be putting on our PPE.
  • Please do not arrive early. We are working to a strict spaced appointment schedule to minimise contact for all, and please avoid travelling to the surgery by car.  Available spaces should be reserved for disabled parking.
  • If you have available an appropriate face mask, we ask that you consider wearing this when you attend for your appointment.

Please do not move the barriers at the Surgery entrance, or go under the entrance hand rails to gain unauthorised access to the surgery.  THE SURGERY IS NOT ACCESSIBLE TO UNAUTHORISED ENTRY.  Please protect us and yourself by following these new, safe methods of working.

For general enquiries, collection of prepared paperwork, drop offs etc. Please be aware we are assisting you at the premises by open window ONLY both for the Pharmacy throughout their opening hours and for the Surgery our window to the left of the entrance is open between 1130-1200 and 1630-1700 ONLY. Please ensure you wear suitable clothing for the weather conditions as you may have to wait in the car park for a while. Please follow guidance on social distancing if queuing - 2 metres.

Prescription Requests: If you cannot email your request to nehccg.richmondsurgery-scripts@nhs.net, or request via your online services, there is a temporary repeat prescription box at the main entrance to the surgery. Please look for signage. This is emptied throughout the day, Monday to Friday only.  

HOT HUB SITE

If you need to have a face to face appointment, you may be asked to attend at a specific site locally that has been established to better deal with your needs. Whilst you may have to go to a different surgery building and you might see a Doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them. That site is located at Farnham Hospital Centre for Health, Manor Road, Farnham, GU9 9QL and comprises of both indoor and outdoor facilities. If you are instructed to attend this alternative site:

  • Please attend in your own vehicle and avoid using public transport if possible. The onsite assessment service parking is to the right. Follow the signs on entry to this car park.
  • On arrival please park in the assigned are and DO NOT LEAVE YOUR VEHICLE
  • If no one is present to greet you, please call reception on 01483 782225 and advise of your arrival
  • On the advice of a clinician only you may be asked to enter the premises. You may be asked to use hand sanitizer and/or wear a face mask if you are experiencing respiratory or fever symptoms.
  • Any patients with possible COVID-19 (and the people who accompany them) must not enter the cold area of the hospital. This includes the pharmacy and/or wards using the main entrance.
  • You will be escorted in and out of the premises, if required. Do not bring anyone else in with you.
  • Please ensure you have a drink and use the toilet before travelling to this service.

COVID-19 updated Tuesday 19 May 2020

Changes to Covid-19 symptoms: addition of new symptom. The general clinical case definition for COVID-19 has been updated to include loss of or change in smell or taste. It is now:

  • New continuous cough OR fever OR loss of/ change in smell or taste.

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

Concerned you may have COVID-19

You can go to https://111.nhs.uk/covid-19 in the first instance for advice. If you call the surgery, you may be directed there first

Employer Note for Self Isolation

NHS England Instructions: Use the below service (link) if you have to stay at home because of coronavirus and you need a note for your employer - you do not request this from your GP:

https://111.nhs.uk/isolation-note/

It is an ever-evolving and highly unusual situation, so it is likely that, with guidance from Public Health England, we will continue to change how we provide care for our patients over the coming weeks and months. We are grateful for your understanding and patience in helping us provide the most effective service we can.

Donna Brennan, Managing Partner
Drs King, Sinclair, Hatley, Gossage & Lingham

~~~~ENTRY TO THE SURGERY IS FOR AUTHORISED APPOINTMENTS ONLY~~~~

  • Local Pharmacies List - Click Here
  • NHS England Friends & Family Test - to access the short survey please click here
  • Our Mission Statement & Practice Charter - click here
  • GDPR - Richmond Surgery Privacy Notice click here
  • GDPR - Richmond Surgery Privacy Notice for children click here
  • For GP eConsult - online triage and consultation, click the button below
click here to submit an eConsult
To read feedback about eConsult
click here - patient feedback

New Patient Registrations

During COVID-19 please speak to our reception team on how to register.  New patients can register in person with the practice Monday - Friday between 10.00am and 5.00pm.   We will require completion of a Patient Registration Form and Confidential Health Questionnaire to ensure the Practice can fully assist with your health care needs.  Download the registration forms as follows:

  • All adults aged 16 and upwards complete Adult Registration Form - click here
  • All children aged under 16 years of age - click here
  • All new patients regardless of age must complete a GMS1 Form - click here
  • Are you a Carer for a registered patient? Formal Carer Registration Form - click here

Your NHS card is no longer required when you register, however you will need to provide 2 forms of identification such as a driver's licence with photo or passport (photographic evidence, where possible, for an adult) and one that includes your home address such as a recent utility bill. For children, we require the child's birth certificate or passport as ID.

As a new patient, to ensure continuity of any regular medication please provide us with one of the following to prevent delays in repeat prescriptions:

  • Your most recent repeat prescription slip
  • Confirmation letter from your previous surgery
  • Ongoing medication packaging clearly marked with your name and address, and prescription details.

When you register at Richmond Surgery you will be allocated a GP.  Richmond Surgery offers Registered Patient Lists and not Pooled GP Lists. We endeavour to ensure that you can see or speak to your own registered GP when you attend surgery.  There will of course be times when your GP is not available.  In the absence of your Registered GP, the practice has in place an excellent secure patient IT system allowing any of our other GPs/locums to attend to your needs. This is usually done by way of triage, initially telephone consultation, and you will then be asked to attend if required.

Leaflet: Your Information
Register for online services

 

Latest News

New Service Available – Social Link Worker

Catherine Johnson works with the 4 Fleet Practices as a Link Worker and is based at Richmond Surgery on Thursdays.   Her role is to provide individual support to help people improve their health and wellbeing by connecting patients to local community services to address their social and practical needs.   You may have already spoken with Catherine as she is already calling some vulnerable patients to ask if any assistance is needed. 

Catherine describes further what support she can offer:

Flu Vaccination Season - 2020-2021

DETAILS FOR 20/21 WILL BE AVAILABLE FROM APPROX AUG/SEPT

We have repeatedly notified as many patients as possible by the usual methods of text; email; website; newsletter and internally at the surgery to book their flu vaccine.  If you have not yet had this, do please call the surgery and book your appointment. We still have a good stock of both flu vaccines.

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